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Privacy Policy

Last Updated: October 30, 2026
 

At Elevated Homes ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at elevatedhomes.co.uk (the "Site") and when you interact with us for our services, in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller Contact Information

For any questions regarding this Privacy Policy or data protection practices, our Data Protection point of contact can be reached at:

  • Elevated Homes

  • Address: 3 Abrahams Road, Henley on Thames, Oxfordshire, RG9 2ET

  • Email: alex@elevatedhomes.co.uk

  • Phone: +44 7411 200141

2. Information We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

  • Identity Data: Includes first name, last name, username, or similar identifier.

  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

  • Project Data: Information regarding your property, renovation plans, architectural drawings, budget, and project specifications submitted via consultation forms or email.

  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform on this Site.

  • Usage Data: Information about how you use our website, products, and services.

3. Lawful Basis for Processing Your Personal Data

Under the GDPR, we will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., preparing a construction quote or executing a building agreement).

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

  • Consent: Where you have explicitly given us consent to process your personal data for a specific purpose (e.g., subscribing to a newsletter or marketing communications).

4. How We Use Your Personal Data

We will only use your personal data when permitted by law. Most commonly, we use your data to:

  • Register you as a new client or website user.

  • Process and deliver your construction project, estimates, and related services.

  • Manage our relationship with you, including notifying you about changes to our terms or privacy policy.

  • Administer and protect our business and this Site (including troubleshooting, data analysis, and system testing).

  • Deliver relevant website content and advertisements to you and measure or understand the effectiveness of our marketing.

5. Disclosures of Your Personal Data

We may share your personal data with trusted third parties for the purposes set out in this policy, including:

  • Service Providers: IT and system administration service providers, subcontractors, architects, and engineers working on your project.

  • Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • Regulatory Authorities: Government bodies, tax authorities, and law enforcement agencies when required by law.

6. International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transferring data only to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

  • Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For construction projects, we typically retain project and financial records for 7  to 10 years to comply with statutory warranty and liability periods.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details provided in Section 1.

10. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

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